Contacts and reception
For draw results and ticket checks please use this site or any IradLoto terminal. Prizes over 50,000 som are paid only at the Prize Payment Office in Talas.
Reception of citizens
| Who receives | When | Where |
|---|---|---|
| Director General | 2nd and 4th Thursday, 14:00–16:00, by appointment | 1st floor, room 12 |
| First Deputy Director General (draws, games) | Wednesdays, 10:00–12:00 | 1st floor, room 14 |
| Deputy Director General (retailers, prizes) | Mondays, 10:00–12:00 | 1st floor, room 15 |
| Prize Payment Office | Monday to Friday, 9:00–17:00 | Ground floor, courtyard entrance |
Written appeals
Written appeals are addressed to the Director General and sent to Pochtamt Street 9, Talas, or by e-mail to info@loto.iradgov.org. They are answered within 30 days. Give your name, a postal address or e-mail and, if it concerns a ticket, its number.
A complaint about a draw goes to the Draw Commission through the Enterprise within 10 days of the draw; the Commission's answer is published with the draw record.
How to get here
Pochtamt Street, west of the central square: the office is a short walk along the street from the Central Post Office (Pochtamt Street 2). The Prize Payment Office has its own entrance from the courtyard.